One partner for all of your IT
From the first help desk ticket to the long-term technology roadmap, Stratus Support covers the full stack so you never have to wonder who to call.
Unlimited support from people who know your setup
Your team can reach our US-based help desk by phone, email or chat. Every request is logged in our ticketing system and tracked to closure, so nothing slips through the cracks.
Behind the scenes, our monitoring and management tools keep every computer patched, healthy and protected, often fixing problems before anyone notices.
See plans & pricingEveryday support included
- Microsoft Office & 365 support
- Email issues
- Password resets & MFA
- Folder & file access
- Application installs
- Virus & malware removal
- Printers & peripherals
- Operating system management
- File recovery
- Phone & mobile setup
- Computer refresh & replacement
- Line-of-business app support
- New-hire onboarding & offboarding
Vendor management: we deal with your printer, phone system, internet provider and practice software vendors for you.
How co-managed IT works
- We take tier-1 and tier-2 help desk tickets off your plate
- Your admin keeps control of strategy, budgets and key systems
- Shared ticketing, documentation and monitoring tools
- Backup coverage for vacations, sick days and after hours
- Extra hands and expertise for big projects and security
Co-managed IT: support for your IT team
Already have an IT person? We don't replace them, we back them up. Our cloud help desk handles the day-to-day tickets so your in-house admin can focus on the projects that move the business forward.
Talk about co-managed ITCloud services we deliver
- Microsoft 365 setup, licensing and administration
- Email migration from Google, GoDaddy or on-prem Exchange
- File server migration to SharePoint and OneDrive
- Teams setup for chat, meetings and phones
- Intune device management for laptops and phones
- Azure and cloud server hosting for line-of-business apps
Retire the server closet for good
On-site servers are expensive to buy, power, back up and replace. We specialize in moving small businesses to secure cloud services, so your team can work from anywhere and you never face a surprise five-figure server upgrade.
We also review your Microsoft licensing so you're not paying for features you don't use, or missing the security features you need.
Your data, recoverable in hours, not weeks
Microsoft does not fully back up your 365 data, and a single ransomware attack can encrypt every file you own. We put layered, offsite backups in place and test them, so recovery is a plan, not a hope.
Check my backupsWhat's protected
- Microsoft 365 email, OneDrive, SharePoint and Teams
- Offsite flat-file backup for shared data
- Full server image backup for fast restores
- Documented disaster recovery and emergency response plans
- Regular restore tests with results in your monthly report
Strategy, not just support
Technology should move your business forward. As your virtual CIO, we help you plan, budget and make confident decisions.
Technology roadmap
A 12–36 month plan for hardware refreshes, cloud moves and security upgrades, tied to your budget.
Quarterly business reviews
We review tickets, risks and goals with you every quarter and adjust the plan together.
Vendor & software selection
Unbiased help choosing phones, internet, software and hardware, then managing the rollout.
Network planning
Secure Wi-Fi, firewalls and office networks designed right the first time.
Policies & documentation
Written security policies, onboarding and offboarding checklists, and BYOD and remote-work policies.
Projects
Data, server and email migrations, office moves and new office setups, quoted up front.
Not sure what you need?
Start with a free assessment. We'll review your setup and recommend only what makes sense for your business.